Términos del servicio
Welcome to The Home Furniture Outlet. By accessing our website, making a purchase, or using our services, you agree to the following Terms of Service (“Terms”). Please read them carefully, as they outline your rights and responsibilities when doing business with us.
1. Overview
This website is owned and operated by The Home Furniture Outlet (“we,” “us,” “our”). By visiting our website, browsing our online store, or completing a purchase, you acknowledge that you are engaging in our “Service” and agree to be bound by these Terms. These Terms apply to all users of the site, including browsers, customers, vendors, merchants, and content contributors. In addition to these Terms of Service, you may also be subject to additional policies and agreements, such as our Return & Refund Policy, Shipping & Delivery Policy, and Privacy Policy, which are incorporated by reference. We reserve the right to update or modify these Terms at any time without prior notice. It is your responsibility to check this page periodically for changes. Your continued use of the website or our services constitutes acceptance of any updates.
2. Eligibility & Online Store Terms
By using our website or placing an order, you represent that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. Providing false, inaccurate, or misleading information during checkout or account creation is strictly prohibited. We reserve the right, at our sole discretion, to refuse service to anyone, cancel orders, or restrict access to the website at any time and for any reason, including but not limited to suspected fraud, abuse, or violation of these Terms. You agree that you will not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without our express written permission. Any attempt to interfere with the operation of our website or misuse its content is strictly prohibited.
3. Product Information & Accuracy
We take great care to ensure that all product descriptions, pricing, and images on our website are accurate and up to date. However, we cannot guarantee that your computer, phone, or device screen will display colors, textures, or finishes with complete accuracy, and natural variations in materials such as fabric dye lots or wood grain should be expected. Measurements and dimensions listed for each item are approximate, and it is the customer’s responsibility to ensure the furniture will fit in the intended space. Prices and availability of products are subject to change without notice, and we reserve the right to correct any errors, inaccuracies, or omissions at any time, even after an order has been submitted. If such corrections result in the cancellation of an order, customers will be notified and issued a refund in full.
4. Orders, Processing & Fulfillment
Once an order has been placed, our team begins processing it within 1–3 business days during normal operating hours, Monday through Friday. Customers will not receive email confirmations of delivery scheduling; instead, our customer service team will reach out directly by phone. If we are unable to reach you, we will leave a voicemail and follow up with a text message to confirm scheduling. Delivery timelines are estimates only and may vary depending on item availability, shipping routes, or other factors outside our control. We are not liable for delays caused by weather, carrier issues, or other unforeseen circumstances. We reserve the right to limit quantities, refuse any order you place with us, or cancel an order at our discretion. In the event of cancellation by us, the customer will be notified promptly, and any payments received will be refunded in full.
5. Delivery & Shipping Policy
We currently offer delivery services within the state of Arizona only. We do not deliver to P.O. Boxes or APO/FPO addresses. Delivery appointments must be scheduled in advance, and an adult aged 18 or older must be present at the time of delivery to inspect and sign for the items. If no adult is available to accept delivery, the order cannot be completed, and a redelivery fee may be charged. It is the customer’s responsibility to ensure that items will fit through hallways, doorways, elevators, and staircases prior to scheduling delivery. Our delivery team will not be held responsible if an item cannot be delivered due to access limitations within the property. Customers are strongly encouraged to inspect all items immediately upon delivery. Any concerns, defects, or damages must be reported to our customer service team within 72 hours, accompanied by photos or videos, for review.
6. Returns, Cancellations & Refunds
At The Home Furniture Outlet, all sales are final once an order has been fulfilled or delivered. We do not accept returns or exchanges for buyer’s remorse, changes of mind, or incorrect measurements. However, orders that have not yet been delivered may be eligible for cancellation and a partial refund. In such cases, The Home Furniture Outlet will retain 25% of the total purchase price as a cancellation/restocking fee, with a minimum fee of $200. The balance will be refunded to the original payment method within 7–10 business days. Customized products, including special-order fabrics, finishes, or configurations, are strictly non-cancelable and non-refundable as they are tailored to the customer’s specifications and cannot be resold. Exceptions to these rules may only be made in the event of a verified manufacturer defect, as outlined in Section 7.
7. Manufacturer Defects & Warranty Claims
If an item arrives with a manufacturer defect or quality issue, the customer must contact our Customer Service Team within 72 hours of delivery. Customers may call, send a text message, or visit our store in person to report the issue. Once the concern is reported, our team will create a written notice of the defect. Customers must also provide clear photos or videos to document the issue before a case can be opened with the manufacturer. The Home Furniture Outlet will then investigate the claim and work directly with the manufacturer to determine the appropriate resolution. Possible remedies include repair, replacement of defective parts, or a full replacement of the product, depending on the manufacturer’s decision. Please note that all resolutions are subject to manufacturer approval and cannot be guaranteed by The Home Furniture Outlet alone. Claims related to normal wear and tear, misuse, neglect, improper assembly, or natural variations in materials will not be considered manufacturer defects and are not eligible for warranty claims.
8. Payments
We accept payments via major credit cards, debit cards, cash, and other secure methods displayed at checkout or listed on your invoice. All payments must be made in full before delivery or pickup can be scheduled. The Home Furniture Outlet reserves the right to cancel any order that appears to be fraudulent, unauthorized, or incomplete. Customers are responsible for paying all applicable sales taxes, delivery fees, assembly charges, and other costs disclosed at checkout. Payment processing is handled by trusted third-party providers, and while we take every precaution to ensure security, The Home Furniture Outlet is not liable for any breaches caused by third-party processors.
9. Financing & Lease-to-Own Options
For added flexibility, we partner with several third-party financing and lease-to-own providers, including Koalifi, SNAP Finance, American First Finance, Progressive Leasing, and Synchrony. By applying for financing or lease-to-own arrangements through these providers, you agree to their individual terms and conditions, which are separate from those of The Home Furniture Outlet. Financing decisions, approvals, denials, payment schedules, and interest rates are solely determined by the provider. The Home Furniture Outlet is not responsible for the outcome of financing applications, and if financing is denied, customers must provide payment through another accepted method in order to complete their purchase.
10. Communications (Calls & SMS)
By providing your phone number during checkout or through other means, you consent to being contacted by phone call or text message regarding your orders, deliveries, or customer service issues. Standard message and data rates may apply depending on your mobile carrier. You may opt out of non-essential promotional texts at any time by replying “STOP.” Please note, however, that transactional communications regarding active orders and deliveries are necessary and cannot be opted out of, as they are required to complete the purchase agreement.
11. User Comments, Feedback & Submissions
If you submit suggestions, feedback, proposals, or creative ideas to The Home Furniture Outlet, you agree that we may use them for business purposes without any obligation to compensate you. You further acknowledge that such submissions are not confidential and may be adapted, edited, or published at our discretion. Customers are prohibited from submitting unlawful, offensive, defamatory, or misleading content. The Home Furniture Outlet reserves the right to remove any such content from our platforms and take further legal action if necessary.
12. Acceptable Use of Website
You agree to use our website only for lawful purposes and in a manner that does not infringe on the rights of others. Prohibited activities include attempting to interfere with the security or functionality of the website, uploading viruses or harmful code, scraping or data-mining content, or burdening our servers with unreasonable requests. Unauthorized reproduction or exploitation of the website or its content is strictly prohibited. Any misuse of our website or services may result in termination of access, cancellation of orders, and potential legal action.
13. Disclaimer of Warranties
All products, services, and content provided by The Home Furniture Outlet are offered strictly on an “as is” and “as available” basis. We make no representations or warranties of any kind, whether expressed or implied, regarding the accuracy, reliability, or fitness for a particular purpose of our products, services, or website. We do not guarantee that the website will always be available, uninterrupted, or error-free. By using our website and purchasing from us, you acknowledge and accept these limitations.
14. Limitation of Liability
To the fullest extent permitted by law, The Home Furniture Outlet, its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services. This includes but is not limited to loss of profits, revenue, business opportunities, data, or goodwill. In all cases, our total liability for any claim or cause of action shall be limited strictly to the amount you paid for the product in question.
15. Indemnification
You agree to indemnify, defend, and hold harmless The Home Furniture Outlet and its employees, owners, contractors, and affiliates from and against any claims, liabilities, damages, losses, or expenses, including reasonable attorneys’ fees, arising out of your violation of these Terms, misuse of our products or website, or breach of applicable law.
16. Errors & Omissions
Although we make every effort to ensure accuracy, our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct such errors and to cancel or update orders affected by them without prior notice.
17. Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.
18. Governing Law & Dispute Resolution
These Terms are governed by and shall be construed in accordance with the laws of the State of Arizona, USA. Any disputes or claims arising under these Terms shall be brought exclusively in the state or federal courts located in Arizona, and by using our website or purchasing from us, you consent to such jurisdiction and venue.
19. Changes to Terms
The Home Furniture Outlet reserves the right to update, modify, or replace these Terms at any time. Updates will be posted on this page with a revised effective date. Continued use of our website or services after changes have been posted constitutes your acceptance of the updated Terms.
20. Contact Information
For any questions or concerns regarding these Terms of Service, please contact us at:
The Home Furniture Outlet
Email: thehomefurnitureoutlet@gmail.com
Sales & Product Inquiries: (480) 490-9618
Customer Care & Delivery: (602) 785-2000
Address: 4245 W Thomas Rd., Phoenix, Arizona 85019