Chargeback & Dispute Policy

At The Home Furniture Outlet, we’re committed to providing a smooth, transparent, and secure shopping experience. Before initiating a chargeback through your bank, we kindly ask that you contact us directly to resolve any concerns.

💬 Contact Us First

Most issues — including delays, damage, or dissatisfaction — can be resolved quickly by contacting our support team at thehomefurnitureoutlet@gmail.com

🛡️ Eligible Disputes

• Your order never arrives
• Your product is damaged during shipping
  

If any of these apply, we will offer:

• A full refund
• A free replacement
• Or a repair option, depending on your choice

❌ Ineligible Disputes

• Buyer’s remorse / changed mind
• Delivery delays caused by shipping carriers
• Failure to read product descriptions or measurements

⚠️ Chargeback Abuse

Filing a chargeback without contacting us may result in:

• Your account being banned
• The transaction being flagged as fraud
• Reporting to fraud prevention agencies

We’re a small business — we work hard to serve our customers with care and integrity. We appreciate your cooperation.